Privacy Policy for UFFF App

Effective Date: July 23, 2025

1. Information We Collect

a. Personal Information You Provide

When you interact with the UFFF App, we collect the following:

• Account Details: Name, email address, mobile number, and password.
• Shipping Information: Address and contact details used during checkout.
• Payment Data: KNET, credit/debit card info, or Tabby-related transaction data. All payment information is processed securely through third-party providers and is not stored on our servers.
• Support Messages: Inquiries, reviews, or feedback you submit.
• Newsletter Opt-In: Email address and preferences if you subscribe to our newsletter.

b. Information We Collect Automatically

• Device & App Data: Device model, OS version, IP address, App version.
• Usage Data: Browsing history, search terms, clicks, viewed products, cart activity.
• Push Notification Token: If you opt in, we store a token to send you updates and offers.
• Location Data (optional): If you allow access, we may use your location to show nearby deals or delivery eligibility.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Manage your user account and order history.
• Send transactional updates (e.g., order status, delivery confirmations).
• Communicate promotional offers, restocks, and event announcements via email newsletters and push notifications (only if opted in).
• Improve our services, product recommendations, and app performance.
• Respond to your inquiries and provide customer support.
• Detect and prevent fraud or misuse of our platform.
• Comply with legal obligations and applicable regulations.

3. Sharing of Information

We do not sell your personal data. We may share your information with:

• Payment Gateways: To securely process transactions (e.g., KNET, Tabby).
• Delivery Partners: For order fulfillment and tracking.
• Email/Notification Services: For sending newsletters or app notifications.
• Analytics Providers: To understand user behavior and improve the app experience.
• Legal Authorities: If required by law, or to protect the rights and safety of UFFF or its users.

4. Your Privacy Controls & Rights

You have the right to:

• Access and edit your account information through the app.
• Unsubscribe from promotional emails using the link in our emails.
• Disable push notifications via your device settings.
• Delete your account by contacting us at [email protected].

We will respond to account deletion requests within 7 working days.

5. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and you are advised to use strong passwords and keep your login information confidential.

6. Data Retention

We retain your personal data:

• As long as your account remains active.
• For the duration necessary to fulfill legal or regulatory requirements.

You can request early deletion of your data at any time.

7. Children’s Privacy

The UFFF App is not intended for children under the age of 13. We do not knowingly collect data from minors.

8. International Data Transfers

Your data may be stored or processed outside your country, including on servers located in Kuwait or other countries with adequate data protection laws.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes. Users will be notified via the app or email if significant changes are made.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can reach us at: