Ordering Policy

Orders for Sales & Purchases

You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order

All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. On any such occasion we will email you to make you aware as soon as it is possible to do so.

You will receive an email, once your order is in process detailing your order reference and details of the product(s) you have ordered. Please note that this email is an acknowledgement only and is not an acceptance of your order.

Acceptance of your order and the formation of a contract between you and us will take place when we send you an email confirming that the products you have ordered are being dispatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below.

Although we endeavor to give accurate stock availability information on the Site occasionally products you order may not be available. If this happens we will cancel your order, send you an email to confirm the cancellation and any sum debited by us from your debit/credit card will be refunded in full to the same card.

Pre-released orders

Pre-released orders (preorders) are orders for items that have not yet become available. You may be able to make a pre-released order using the Site, and where possible (and subject to availability) such orders will be shipped to you on the day of release or prior. Release dates are set by the manufacturers and are subject to change. As a result we are not liable for any changes to a pre-release date advertised by us.

Pre-release orders will be supplied at the price applicable at the time of order, or the price applicable when your order is processed prior to dispatch, whichever is lower.

Payment

You can pay by all major credit or debit cards listed on the Site. Payment will be charged at the point of submitting your order, usually just before dispatch.

For pre-release orders your card will be preliminarily checked for security purposes. You will be charged for the full amount of your order up to 7 working days prior to the release date as confirmed by the manufacturer.

Upon submitting your order, you confirm that the payment card that is being used is yours, and you meet the age restrictions for the title purchased.

All credit/debit card holders are subject to validation and fraud checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not accept your order, we will not be obliged to inform you of the reason for the refusal and we will not be liable for any delay or non-delivery. We are not responsible for your card issuer charging you as a result of our processing of your credit/debit card payment in accordance with your order.

We accept the following payment methods: K-Net, Visa, MasterCard and cash on delivery.

Delivery

Subject to availability, we will use reasonable endeavors to deliver the products you have ordered as soon as possible after you place your order. You shall be given an estimated time for delivery at the time your order is placed.

Orders for in stock products placed before 8pm are usually dispatched same day. Orders for in stock products placed after 8pm are usually dispatched the next working day.

Digital downloads will be delivered to your e-mail address or provided by you during the checkout process.

Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available.

We deliver the products ordered to the valid delivery address which you supply. We will advise you by email if there is likely to be a delay in dispatching your order.

Delivery Time

Delivery is usually within 4 hours of placing the order

Saturday to Thursday

Delivery Hours from         10 am to 10 pm.

Friday

Delivery hours from         4 pm to 10 pm.

The driver will contact you before delivery.

Shipping to GCC Countries

We Ship via within 48 hours through DHL Shipping charge depends on the weight of the product. Shipping charge will appear before you proceed to checkout.

Cancellations and Returns Policy

You may cancel your order (or any part of it) at any stage before it is delivered to you. Please note that it may not be possible to stop dispatch of the products you have ordered and you will need to return the products in accordance with the provisions set out below.

You may cancel your and return it up to fourteen (15) days after delivery of the order to you. The item condition has to be sealed and you will be refunded the full amount.  Except that, orders for digital downloads cannot be cancelled once the download has started.

You may cancel your order by contacting us by email or by calling us.

Unless items are damaged or faulty when delivered, you may only cancel your order if:

(i) in the case of new software the items are as new, in a saleable condition, unused, undamaged and still in the original sealed packaging with the seal still intact;
(ii) in the case of new hardware the items are as new, in a saleable condition, unused (except to the extent reasonably necessary to examine them), undamaged and contain every component part (cables, memory sticks etc.). If you are unable to comply with these requirements, you may still return the hardware item to us but we may make a deduction from your refund to take account of the reduction in value caused by any damage or missing components.

If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product (for example a combined hardware and games product), all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly. To partially cancel your order for a combined product you will need to contact our Customer Services team.

All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We advise that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.

If you cancel your order, any sum debited by us from your debit/credit card will be refunded in full to the same card (less any permitted deductions for diminished value).

Damaged or Faulty Products

In the unlikely event that any product you purchase is damaged or faulty when delivered to you, or is not what you ordered, we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights.

If you believe a product is faulty or damaged prior to delivery to you please contact our Customer Service by sending an email which includes the following information:

  • Your order number
  • The item being returned
  • Brief explanation of the fault
  • Whether you require a refund of replacement
  • A member of our team will then give you all the details you need to return the faulty item.

We will bear the costs of returning faulty items to us.

Our policy on damaged and faulty products does not affect your statutory rights.